Frequently Asked
Questions
Q: After subscribing to
my newsletter, how long will it take to receive my first
issue?
A: Once we receive your order,
it will take between five to ten business days to receive your
first issue.
Q: When should I expect
my free bonuses?
A: Bonuses are shipped within
two business days of receipt of your payment.
Q: What is supplemental
merchandise?
A: Supplemental
merchandise refers to the products other than newsletters
offered by Horizon Publishing. These products include
financial aids, special reports, books, reference items, etc.
and serve to help you make wise, educated investment
decisions.
Q: How can I place an order
for supplemental merchandise offered by Horizon Publishing?
A: You can place an order for
any merchandise offered by Horizon by visiting our online
catalog or by calling 800-233-5922 with your credit card
handy.
Q: Can I be invoiced or billed
for a supplemental merchandise order?
A: Sorry, but supplemental
merchandise must be paid for in advance either by credit card,
check, or money order.
Q: How long before I receive
the supplemental merchandise I ordered?
A: You will receive your
supplemental merchandise within five to ten business days
after we receive your order.
Q: When does my subscription
expire?
A: Your expiration date
appears above your name on the envelope you receive your issue
in. If you have trouble finding your expiration date,
please fill out and submit the form above or contact customer
service at 800-233-5922 and we will be happy to assist you.
Q: How do I change
my personal information such as my mailing or e-mail
addresses?
A: You can change any of your
personal information listed in your account by using the
customer service form found above. You can also call
customer service at 800-233-5922 to update your account.
Q: Why is the charge
for my newsletter listed under Horizon Publishing Company on
my credit card statement?
A: Horizon Publishing is the
parent company that publishes Dow
Theory Forecasts, DRIP
Investor, and Upside.
Q: What other
newsletters do you publish and how can I sign up for a
free trial to each?
A: We publish Dow
Theory Forecasts, DRIP
Investor, and Upside. You can sign up for a
free trial on each publication’s
Web site.
Q: I have misplaced
one of my issues. How can I get a copy of a past issue?
A: We have back issues
available in PDF format in the subscriber area of the
site. Just sign
in to view our archive of back issues. If the issue
you are looking for is no longer available online, please
contact customer service using the form above or by calling
800-233-5922 and we will be happy to help you.
Q: Why am I receiving
invoices for a subscription that I have cancelled?
A: You are receiving an
invoice for issues that you have already received, prior to
your cancellation that have not been paid for. Please
contact customer service using the form above or by calling
800-233-5922 for further information on your particular
invoice.
If you have any other questions
not answered in our Frequently Asked Questions, please feel
free to contact us using the form above or by telephone at
800-233-5922.